Frequently Asked Questions
ORDERING / SUBSCRIPTION
How much do meal plans cost?
+Meals range in price from $11.99 to $15.99 (small to large options available)
Do I need to get a subscription?
+No. Meals can be purchased A La Carte ($50.00 minimum order). Subscription Plans are available.
Is there a deadline for ordering?
+Yes, please order by Tuesday at 11:59pm for Saturday’s meals.
How often am I charged for my meals?
+Meals are charged weekly if you’re on a subscription plan.
How do I cancel my subscription?
+Log in to your online portal and click cancel.
Can I skip a week?
+Yes. Simply log into your account and skip the week you need to.
Do I have to order every week?
+No. Order as you need. If you’re on the subscription plan, you can skip weeks.
What forms of payment do you accept?
+We accept all major credit cards: Visa, American Express, Discover, Debit Cards
Do you offer gift cards?
+We accept all major credit cards: Visa, American Express, Discover, Debit Cards
MEALS
How do I heat up my meals?
+Open the lid slightly before heating up in the microwave. Heat for 1.5-2 minutes or until hot.
How many servings per meal?
+Meals serve one person. We have small & large options available to fit your serving needs.
Can I freeze my meals?
+Yes. Meals can be frozen for up to 3 months. We do not recommend freezing, unfreezing, then freezing again.
Are your meals gluten free?
+We strive to produce most of our meals gluten free. A “GF” signal will be indicated on meals that are gluten-free.
Where can I find my meals nutritional values?
+Nutritional values can be found in the description section of each menu item.
PICK-UP
Where is the pick-up location?
+Pick-up at the Uptown Farmer’s Market on Saturday’s (5757 North Central, Phoenix AZ 85012).
What time can I pick-up?
+Between 7am-11am
What if I can’t make it to the location in time?
+Let us know as soon as possible, you might be able to pick at our nearby kitchen facility.
TECHNICAL SUPPORT
I didn’t receive the correct meals, what do I do?
+Please contact us immediately.
I have questions about my meals, who should I contact?
+Contact us at info@topnotchcuisine.com